Charter of Services

MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Charter of Services
This Charter of Services has been drafted with the participation of the staff of Artemisia Lab Panigea, a company
part of the Artemisia Lab network of Diagnostic Centres, and approved by its Management Directorate in
accordance with the DECREE OF THE PRESIDENT OF THE COUNCIL OF MINISTERS dated May 19th 1995, (Official
Journal of May 31st 1995, No. 125), with the GUIDELINES No. 2/95 (ordinary supplement to the Official Journal No.
203 of August 31st 1995) and with the Regional Decree (DCA) No. 90/2010 of the Lazio Region.
An integral part of this Charter of Services is the Service Guide booklet, redacted to provide an easy and quick
reference. In particular, the Service Guide provides a list the available services, medical procedures and tests, with
their addresses, telephone numbers, opening hours and payable costs.
The Charter of Services and the Service Guide are updated at least once a year.
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, has prepared and implemented a
communications plan to bring the Charter of Services and the Services Guide to the attention of interested parties.
To this effect, the Charter of Services and the Service Guide are available in electronic format on our website and
in hard copy from our helpdesks and public areas of our outpatient clinics. The Service Guide is also distributed
and described in the back office.
Fundamental Rights
The principles upon which this Charter of the Services is based, include the commitment of Artemisia Lab Panigea
and of the Network of Artemisia Lab Diagnostics Centres towards respecting the patients’ rights, as stated in the
“European Charter of Patients’ Rights” which reads as follows:
Right to preventive measures: Every individual has the right to appropriate services to prevent disease.
Right of access: Every individual has the right of access to the health services that his or her health needs require.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Right to Information: Every individual has the right to access to all kind of information regarding their state of
health, the health services and how to use them.
Right to Consent: Every individual has the right of access to all information that might enable him or her to actively
participate in the decisions regarding his or her health; this information is a prerequisite for any procedure and
treatment.
Right to Free Choice: Each individual has the right to freely choose from among different treatment procedures
and providers on the basis of adequate information.
Right to Privacy and Confidentiality: Every individual has the right to the confidentiality of personal information,
including information regarding his or her state of health and potential diagnostic or therapeutic procedures, as
well as the protection of his or her privacy during the performance of diagnostic exams, specialist visits, and
medical/surgical treatments in general.
Right to Respect of Patients’ Time: Each individual has the right to receive necessary treatment within a swift and
predetermined period of time. This right applies at each phase of the treatment.
Right to the Observance of Quality Standards: Each individual has the right of access to high quality health services
on the basis of the specification and observance of precise standards.
Right to Safety: Each individual has the right to be free from harm caused by the poor functioning of health services,
medical malpractice and errors, and the right of access to health services and treatments that meet high safety
standards.
Right to Innovation: Each individual has the right of access to innovative procedures, including diagnostic
procedures, according to international standards.
Right to Avoid Unnecessary Suffering and Pain: Each individual has the right to avoid as much suffering and pain
as possible, in each phase of his or her illness.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Right to Personalized Treatment: Each individual has the right to diagnostic or therapeutic programmes tailored
as much as possible to his or her personal needs.
Right to Complain: Each individual has the right to complain whenever he or she has suffered a harm and the right
to receive a response or other feedback.
Right to Compensation: Each individual has the right to receive sufficient compensation within a reasonably short
time whenever he or she has suffered physical or moral and psychological harm caused by a health service
treatment.
Furthermore, the guiding principles of Artemisia Lab Panigea Srl, of the Artemisia Lab network of Diagnostic Centres,
in the supplying of its services, abide by the following principles:
Equality
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, is committed to ensuring equality of
treatment in the services provided to all citizens regardless of age, sex, race, language, nationality, religion, political
views, lifestyle, physical conditions, mental conditions, economic conditions, personality structure.
Impartiality
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, is committed to ensuring all citizens a
fair-minded behaviour both from the staff working in the facility and in terms of the services provided.
Continuity
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, is committed to ensuring qualitative
and quantitative continuity of services, treatment and care: Should irregularities or discontinuity of service occur,
the organization is committed to ensure the least possible inconvenience to the patients.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Right to choose
Every citizen has the right to choose, in the context of similar services, the structure to which to turn to. Meanwhile,
the healthcare and medical personnel shall provide the patient with complete, clear and understandable
information on its health status, possible care pathways and on their effectiveness.
Participation
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, gives citizens the opportunity to work
together with comments and suggestions on the proper delivery of the available services, medical procedures and
tests, and the improvement of the service offered in the Centre. In favouring information, the careful choice of
treatment and of the therapeutic modalities ensures that the principles set forth in this Charter of Services are
shared and reviewed through the suggestions that arrive from the various interested parties (Users, Patients,
Associations, Local Entities, etc.).
Efficiency and Effectiveness
Artemisia Lab Panigea, of the Artemisia Lab network of Diagnostic Centres, pursues continuous improvement in the
quality and efficiency of the services by taking all appropriate measures to achieve such goals, whilst maintaining
the focus on the patient and its needs.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Information on the services provided
The Centre is equipped with signage throughout the internal pathways as well as those adjacent to the structure,
and it verifies their effectiveness through satisfaction surveys on patients, family members and visitors, as well as
through the complaints service.
The signage is based on a universal iconographic language. The internal signage is clear and visible.
WHERE TO FIND US
Opening hours – administrative offices
from Monday to Friday:
from 7.00 to 21:30
Saturday: from 7:00 to 19:30
Sundy; from 8:00 to 14:00
Laboratory tests:
from Monday to Saturday:
from 7.00 to 12:00
Sundy: from 8:00 to 11:00
For emergencies or house call services for blood sampling/ ultrasound – by appointment
Blood sampling for children age 1 – 12 every day
House call services for blood sampling – by appointment
Other activities – by appointment
Via delle Cave 82 – 86 00181 Roma
How to reach us
From Termini train station:
Colli Albani metro station
Bus: 87 – 85 – 675 – 663 – 664
From GRA: Tuscolana or Appia exit
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
COMPANY DETAILS:
– Corporate name:Poliambulatorio Cave sr
– Registered address: Via delle Cave 82 -86
– Tax Code and VAT number: IVA: 1355041003
– SOLE DIRECTOR Arch. Mariastella Giorlandino
– CONTACT DETAILS: 06 784434
-WEBSITE: www.artemisialab.it ; -e-mail: Panigea@artemisialab.it
OUTPATIENT CLINIC:
Cardiology – General Medicine – Outpatient Surgery – Neurology – Endocrinology – Pneumology – – Dietetics –
Allergology and Clinical Immunology – – Obstetrics Gynaecology – Dermatology- Orthopaedics –
Otolaryngology – Urology – Reumatology
The Centre’s services, medical procedures and tests
Diagnostic tests
Fine-Needle Aspiration (with cytology) – Biopsy:
• Breast fine-needle aspiration
• Thyroid fine-needle aspiration
• Prostate fine-needle aspiration
• Testicular fine-needle aspiration
• Colposcopy
• Doppler, Doppler ultrasound and Colour Doppler
ultrasound of the epiaortic and carotid vessels, and
of the upper and lower limbs
• Doppler of the testicular blood vessel for male
varicocele
• Obstetric ultrasonography:
• Initial Pregnancy ultrasound (from the start to the
12th week)
• Down syndrome screening ultrasound in the 1st
trimester – known as Nuchal Translucency
• Down syndrome screening ultrasound in the 2nd
trimester
• Foetal Morphology exam
• Foetal Morphology exam + echocardiography
• Foetal Morphology exam + echocardiography +
maternal velocimetry
• Foetal Auxology with and without foetal
velocimetry
• Maternal velocimetry
• Foetal velocimetry
• Foetal echocardiography
• Foetal echocardiography + morphology ultrasound
+ velocimetry
• Biophysical profile (CTG + Velocimetry + Auxology)
• Velocimetry + Cardiotocography
• Cardiotocography
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
• Obstetric ultrasonography, not during pregnancy
(transabdominal, transvaginal):
• Obstetric ultrasonography
• Doppler velocimetry in gynaecology
• Obstetric ultrasonography + velocimetry
• Monitoring of the follicular development
• Breast ultrasound:
• Conventional Breast ultrasound
• General ultrasound imaging:
• Ultrasound imaging of the salivary glands
• Ultrasound imaging of the neck
• Ultrasound imaging of the neck vessels
• Ultrasound imaging of the neck lymph nodes
• Thyroid (and Parathyroid) ultrasound imaging +
colour Doppler
• Hepatic ultrasound imaging
• Hepatic ultrasound imaging + Doppler
• Ultrasound imaging of the upper and/or lower
abdominal organs
• Ultrasound imaging of the pancreas
• Ultrasound imaging of the spleen
• Ultrasound imaging of the kidneys, adrenal glands
and bladder
• Ultrasound imaging of the bladder (in women)
• Ultrasound imaging of the prostate and the bladder
(transabdominal and transrectal)
• Ultrasound imaging of the prostate
(transabdominal and transrectal) bladder + kidneys +
adrenal
glands
• Ultrasound imaging of the superficial lymph nodes
(neck, axilla and inguinal canal)
• Ultrasound imaging of the large retroperitoneal
vessels (Aorta, Cava and their main branches)
• Ultrasound imaging of the muscles (one specific
group of muscles)
• Ultrasound imaging of the joints (one specific joint)
• Ultrasound imaging of the superficial tissues
• Paediatric Ultrasound imaging:
• Esophagogastroduodenal ultrasound during the
first year of life – Ultrasound of the urinary tract
in the paediatric age
• Ultrasound imaging of the hip in the paediatric age
• Ultrasound imaging of the superficial tissues in the
paediatric age
• Echocardiography and colour Doppler
• Electrocardiography (ECG)
• Epiluminescence microscopy – Examination of skin
lesions – Outpatient surgery (moles, cysts …)
Endoscopy:
• Diagnostic histeroscopy
• Colposcopy
• Vaginoscopy
• Endoscopy of the vulva
Examinations by a medical specialist
• Allergology
• Angiology
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
• Dermatology
• Endocrinology-Diabetology
• Gynaecology
• Neurology
• Orthopaedics
• Otolaryngology
• Aesthetic medicine and dermatological surgery
Clinical diagnostic services
• Andrology service for male impotence
• Tests and therapies for male impotence
• Prenatal Diagnosis services
• Menopause services
______________________________________
Technical Director: Dott.ssa Marina Lacerenza
Medical Director: Dott. Andrea Romagnoli
Laboratory Tests:
Collaborators: Dott. ssa Marina Lacerenza
– GENERAL MEDICINE
Resp. Prof. Renato Lauro
– OBSTETRICS GYNAECOLOGY
Resp. Dott.ssa Di Donato Stella
– DERMATOLOGY
Resp. Dott. Diego Orsini
– ORTHOPAEDICS
Resp. Dott. Mario Rendine
– CARDIOLOGY
Resp. Prof. Migliau Giorgio
– ALLERGOLOGY AND CLINICAL IMMUNOLOGY
Resp. Dott. Rossella Carello
– PNEUMOLOGY
Resp. Dott. Luigi Ferri
– NEUROLOGY
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Resp. Dott.ssa Chiara Camberi
– ENDOCRINOLOGY
Resp. Dott.ssa Bitterman Olimpia
– DIABETOLOGY
Resp. Dott.ssa Bitterman Olimpia
– DIETETIC
Resp. Prof. Renato Lauro
– OTOLARYNGOLOGY
Resp. Dott. Fulvio Di Fulvio
– AUDIOLOGY
Resp. Dott. Fulvio Di Fulvio
– UROLOGY
Resp. Dott.Francesco Sciobica
– OUTPATIENT SURGERY
ResP. . Dott. Igor Sirovich
– VASCULAR SURGERY
Resp. Dott. Fabio Martinelli
– REUMATOLOGY
Resp. Dott.ssa Rosalba Caccavale
Consegna dei referti e disponibilità di risultati:
I referti possono essere ritirati consegnando il modulo “memo ritiro referti” direttamente ai desk
o se autorizzato sul sito di ritiro referti on-line. www.artemisialab.it
BOOKING AND UNDERGOING OUTPATIENT DIAGNOSTIC TESTS AND PROCEDURES:
AVERAGE WAITING TIME FOR BOOKING:
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
Laboratory tests: no reservation required
AVERAGE WAITING TIME FOR EXAMS:
Blood samples: 10 minutes
AVERAGE WAITING TIME FOR RESULTS:
Clinical tests and blood work: 4 days (emergencies within the working day)
Medical genetics: 15 days
Cytology: 7 days
Histology: 7 days
SAMPLE COLLECTION METHOD:
Collection methods of all biological samples are described on the website www.artemisialab.it under the section of
laboratory tests. Explanatory brochures are also available at the front desks.
HANDLING COMPLAINTS:
The online customer care is always available. In addition, customer complaint forms are available on the display
shelves by the front desks. Customer complaints are handled by the Quality Manager as described in the quality
manual.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
The decision to conform our management system with the requirements of the international standard UNI EN ISO
9001:2008 stems from the desire to pursue the continuous improvement of the business processes and achieve a
common goal: to ensure maximum effectiveness and efficiency of the services provided and the resulting
Customer satisfaction. Obtaining the certification represents a significant contribution to the ongoing effort made
to identify the Customers’ expectations, and to achieve Customer satisfaction by ensuring the highest level of
quality of the services provided.
At the time this document was revised, Artemisia lab Panigea was certified by KIWA Cermet pending the
surveillance audit.
MOD CS ENG Artemisia Lab Panigea – Rev. 1 del 10/09/2020
ARTEMISIA Lab Panigea
Sede Legale: 00181 Roma Via delle Cave 82 – 86 – Sede Operativa: 00181 Roma Via delle Cave 82 – 86
Telefono: 06 784434 web: www.artemisialab.it email: panigea@artemisialab.it
Codice Fiscale 05094140588 – Partita IVA 1355041003
LIST OF EXAMINATIONS:
A complete list of the exams is available at desk No. 1, and it is divided into attachments as follows:
(N.B. the exams marked with the symbol * are performed in service)
● Attachment No. 1
Exams subsidized by the national health system, private exams and related costs, organized by branches of
medicine
● Attachment No. 2
List of exams, with related execution methods, organized by instruments
● Attachment No. 3
List of exams, with related Unit of Measure and normal values
Roma 10/09/2020